KUCHING: A family from the Stampin Resettlement Scheme has sought help from Kota Sentosa assemblyman Wilfred Yap after receiving an unexpectedly high water bill amounting to RM1,750, a sharp rise from their usual monthly charge of less than RM50.
The family, who come from a working-class background, expressed their distress to Yap, saying they could not afford such a large payment as their water usage had not changed. The Stampin Resettlement Scheme is home to many working families and senior citizens, most of whom live on limited or fixed incomes.
Upon learning of their situation, Yap said he immediately contacted the relevant authorities to request a full investigation into the cause of the inflated bill, whether it stemmed from a technical fault, inaccurate meter reading, or underground leakage. He also assured the family that he would follow up with the Kuching Water Board (KWB) to ensure a fair resolution.
Yap said many working families are already struggling with rising costs and cannot afford sudden increases in essential utility bills.
“No family should be made to suffer because of administrative or technical errors. A sudden spike in utility charges can cause great anxiety for those with limited means,” he said.
He added that he would continue to advocate for greater accountability and responsiveness from agencies to ensure consumers are treated fairly.
Yap also advised residents to immediately seek clarification from the relevant authorities if they receive an unusually high bill and reminded the public that his service centre is ready to assist.
He further urged the Kuching Water Board to improve its communication and customer service channels so that affected consumers can file complaints and obtain prompt responses.
“Many families in Stampin Resettlement Scheme live modestly and manage their expenses carefully. When sudden and unexplained bills occur, it causes unnecessary hardship and worry. Agencies must be more sensitive to this reality,” Yap said.
By Connie Chieng